Record: oai:ARNO:641709

AuteurN. Engelman
TitelReaching for the stars : employing ambidexterity as a tool aiding success in Michelin starred restaurants
BegeleidersB. Szatmari, W. van der Aa
FaculteitFaculteit Economie en Bedrijfskunde
OpleidingFEB MSc Business Administration
SamenvattingWhy are Michelin starred restaurants so successful? Based on reviewing the literature, success within such a context is not primarily based on financial measures. Indicators as survival and output excellency are imperative to such restaurants. Considering long term survival and excelling in both explorative and exploitive excellence are fundamentally attached to the practice of ambidexterity. Such a perspective on practices in Michelin starred restaurants holds promise in unveiling knowledge on how success within this context is obtained. To address this topic the following research question was drafted: “How is ambidexterity managed in Michelin starred restaurants?”. In a case study that includes eleven purposefully selected Michelin starred restaurants, explorative, exploitative, integrative and separative actions are found. The integration and separation confine themselves to individual and team/organizational level, indicating the relevance of human interaction in this context. The relation between exploration and exploitation is confirmed within the research, however the importance of integration and separation are only partially supported. However, it is argued that in the context of ambidexterity as a dynamic capability that the ambiguity results in a harder to copy practice. Therefore, ambiguity can be seen as an enabler of a competitive advantage.
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